If you set the HDD password through Acer’s BIOS, sometimes the BIOS password is tied to it. Try any known BIOS or admin passwords before calling support.
If the drive requires a physical firmware reset, you can set up a repair order through the Acer Customer Self Service site . What You Will Need call acer service to unlock hdd exclusive
displayed on the locked screen after several failed password attempts. United States & Canada: 1-866-706-2237 1-866-481-2302 Live Chat: Acer Canada Support (5 AM – 2 AM CST) United Kingdom & Ireland: Phone (UK): 0371 760 1000 Phone (Ireland): 01 437 8367 080 6234 6677 +91 6366 800 400 Understanding the "HDD Exclusive" Lock If you set the HDD password through Acer’s