: Staff use the portal to handle daily office operations like processing loan payments, policy maturity payments, and receiving cash or cheques at branch counters. It is designed to be user-friendly, reportedly taking only a few days for new staff to master. For Agents : Agents use specific versions of the software or the LIC Agent Portal

Complete any CAPTCHA or Two-Factor Authentication (2FA) steps if prompted.

This usually happens if you are on long leave (e.g., sabbatical or suspension), transferred without updating records, or if your security certificate has expired. Contact your Divisional Personnel Department immediately.

: Once logged in, you can access various modules like Loan, Claims, and Ordinary/SSS policy servicing. Key Features of the EFEAP Portal

: Managing data for all customers, policies issued, and premiums collected.

If you are an LIC employee and have searched for the process, you are in the right place. This comprehensive guide will walk you through everything you need—from registration and password recovery to troubleshooting common access issues.