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: Includes a summary table (Annex C) that outlines which tools are best for products vs. services and the relative effort required to use them.

"The standard requires compliance," the voice intoned. It was a chorus of monotone bureaucrats, speaking in unison. "You have accessed ISO 10009. Your timeline is currently suboptimal. Inefficiencies detected. Revising."

provides guidance for establishing, developing, implementing, maintaining, and improving a dispute resolution process