If you have recently searched for the term , you are likely a quality manager, a consultant, or a student trying to understand how to measure and improve customer satisfaction beyond the basic requirements of ISO 9001.
While waiting to purchase the official document, you can start implementing its principles using freely available guides:
is a newly released international guideline designed to help organizations select and use the right tools for their quality management systems (QMS)
Ensure that the tools used actually contribute to organizational goals. Key Tools and Categorization