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Trend Micro Deep Security Anti-malware Driver Offline Not Installed

: A system restart is required to clear active drivers from memory.

Impact

After installing the anti-malware driver offline, verify its status by following these steps: : A system restart is required to clear

: In the DSM, go to Computers , right-click your vCenter, and select Properties > Test Connection . go to Computers

| Symptom | Likely Cause | Fix | |---------|--------------|-----| | Driver not listed in sc query | Feature not installed | Reinstall agent with full anti-malware package from offline installer | | Driver present but not started | Missing signature files | Copy signatures from online machine to offline system | | Agent says “Requires activation” | No DSM connection | Configure agent to communicate with DSM via static IP (offline network) | | Installation fails with error 0x8004xxxx | Corrupt offline package | Redownload and verify checksums | right-click your vCenter

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