For weeks, Lena had struggled with her guests. She could offer them the finest espresso and views of the sapphire sea, but when they asked about "itineraries," "seasonal surcharges," or "dietary requirements," her tongue felt like heavy lead. The glowing reviews on travel sites were beginning to dip, citing a "communication barrier."

You can find the audio downloads and supplemental materials for English for International Tourism (Pre-Intermediate)

: Handling bookings, checking guests in/out, managing complaints, and writing effective CVs.

If you have the physical Workbook, it often includes an Audio CD in the back sleeve which can be "ripped" to MP3 format on a computer. 3. Alternative Educational Platforms