: The book is primarily designed for students in MBA , PGDM , and PGP programs specializing in Production and Operations Management.
Prioritizing customer satisfaction as the primary metric for quality and business growth. total quality management pn mukherjee pdf extra quality
: Mukherjee outlines the eight characteristics and eleven steps necessary to transform a standard organization into a "world-class" entity. Structure of the Book : The book is primarily designed for students
In today's competitive business landscape, organizations strive to deliver high-quality products and services that meet the evolving needs of customers. Total Quality Management (TQM) has emerged as a holistic approach to achieving this goal. PN Mukherjee, a renowned expert in the field, has made significant contributions to the concept of TQM. This article provides an in-depth analysis of TQM by PN Mukherjee, with a focus on achieving extra quality. Structure of the Book In today's competitive business