For specific app crashes or Wi-Fi-related stalls, clear the system cache partition in Recovery Mode or go to Settings > Apps to clear individual app data. Hard Reset via Recovery Mode

You can often find manuals and potential updates on the Pritom Support Center . If the tablet is frozen, try a first:

Turn off the tablet, then hold the Power button until the logo appears. Quickly release and hold the Volume Down button until "Safe Mode: ON" appears. This helps identify if a third-party app is causing the crash .

Look for the specific model number (e.g., M10, M10_C03) under "Settings > About Tablet" if it still boots.

You must find the specific .img or .pac file that matches your tablet's build number (found on the back cover or in settings).